Terms of service

The service

Eyemail tells you when messages you send from Gmail are opened, by adding a tracking image to them. It works with Gmail in a desktop browser through our extension.

Trial, free use and plans

Personal Gmail accounts may track 50 messages per calendar month at no cost and with no card. Past that limit tracking continues but open counts are hidden until you subscribe. Pro removes the limits and begins with one free month, for which a payment method is required; it is charged when the month ends unless cancelled before then.

The free allowance is licensed for personal use only. Any use in the course of a business, trade or profession — including sales, marketing, recruitment, client work and freelancing — requires a paid plan, whatever mailbox it is sent from. Mailboxes on a custom domain are treated as business use and cannot track without a subscription.

Multi-mailbox plans

A plan covers a fixed number of mailboxes, including the one that pays for it. When a mailbox is removed from a plan, its seat is reserved for 30 days and cannot be filled by a different mailbox in that time; the same mailbox may rejoin immediately.

Billing

Subscriptions renew automatically until cancelled, and are handled by Stripe. You can cancel at any time and keep access until the end of the paid period. Prices include applicable taxes where shown.

A Pro plan begins with one free month. A payment method is required to start it, nothing is charged during that month, and the first payment is taken when it ends unless you cancel before then. The free month is available once per account: it is not offered again on a later subscription.

Acceptable use

You are responsible for how you use tracking, including telling recipients where the law requires it. Do not use Eyemail for unsolicited bulk email or to monitor people who would reasonably object.

Accuracy and availability

Open tracking depends on the recipient's mail client loading images, which many block. Counts are indicative and we do not warrant their completeness. The service depends on Gmail, whose interface may change without notice.

Contact

Eyemail is provided by Eneko Seriola Segura, Calle Señorío de Egulbati 2, 3º A, 31016 Pamplona, Spain. These terms are governed by Spanish law. Nothing here removes any consumer right you have under the law of the country you live in. Questions about these terms: eneko@evolv.es.